C Although the warranty will not be extended we are happy to replace your item with a similar. My name is INSERT NAME. 2 All answer choices reflect examples of soft skills. . Which statement best demonstrates the use of positive wording. Welcome to INSERT COMPANY NAME Customer Service. Kind words that reflect a positive outlook often show how grateful you are. I know exactly what you mean This statement helps to show the customer that they are being listened to and understood. Scripting is quite controversial in customer service as many say that it isnt liked by customers and tends to ignore the unique nature of every customer. We review their content and use your feedback to keep the quality high. E there is no way around being negative in your wording and tone. The ability to understand and enter into the feelings of another is called. Although the warranty will not be extended we are happy to replace yo