Which Statement Best Demonstrates the Use of Positive Wording

C Although the warranty will not be extended we are happy to replace your item with a similar. My name is INSERT NAME.

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All answer choices reflect examples of soft skills.

. Which statement best demonstrates the use of positive wording. Welcome to INSERT COMPANY NAME Customer Service. Kind words that reflect a positive outlook often show how grateful you are.

I know exactly what you mean This statement helps to show the customer that they are being listened to and understood. Scripting is quite controversial in customer service as many say that it isnt liked by customers and tends to ignore the unique nature of every customer. We review their content and use your feedback to keep the quality high.

E there is no way around being negative in your wording and tone. The ability to understand and enter into the feelings of another is called. Although the warranty will not be extended we are happy to replace your item with a similar product at no charge.

11 Option E is a positive statement because it reflects a market fact and not a value based judgement as in the case of Normative statments 12. The wrong use of words isnt appealing. His effective leadership allows his teams time management and attendance to be among the best in the company.

Exactly is a good power word to help emphasize this point. Question 1 25 out of 25 points Which statement best demonstrates the use of positive wording. In turn you become an inspiration of gratitude to others in your sphere of influence.

Government see Section 60-141 of the EEOC law on job advertisements you can do what the Gallo wine company does in their job postings they simply insert these 3 words at the. If you want to use the fewest EEO words possible and yet still likely be in compliance to work as a contractor or sub-contractor with the US. From the given infor.

Although the warranty will not be extended we are happy to replace. O a Unfortunately we are unable to extend the warranty Ob We regret to inform you that your request for an extended warranty has been denied. Is the most effective of all communication channels.

A Your request for an extended warranty has been rejected because we cannot find replacement parts for your specific product. The three positive statements below will help you demonstrate commonality and help the customer open up. C Your request for an extended warranty has been rejected because we cannot find replacement parts for your specific product.

EJ Gallo Winery EEO Statement. Appreciating and valuing diversity. C you should always be positive and upbeat even if what you say or write sounds insincere at first.

He has a positive attitude that clearly demonstrates her enjoyment of what she does. Although the warranty will not be extended we are happy to replace your item with a similar product at no extra charge. When you use statements full of gratitude it expresses that you are genuinely thankful for the feedback they provided.

B dont waste time trying to emphasize the positiveyour audience will see right through it. In as much as you would like to impress the admissions board settle for the words you are comfortable using. All other answer choices use negative words such as rejected cannot unfortunately unable regret and denied.

View the full answer. Which statement best demonstrates the use of positive wording. All other answer choices use negative words such as rejected cannot unfortunately unable regret and denied c.

Positive scripting pre-defines responses and phrases for service reps to use in order to minimise customer frustration and keep customer communications flowing in a positive direction. Working effectively in teams. Which statement best demonstrates the use of positive wording.

Only the sentence beginning with Although your warranty demonstrates positive wording. We also give you examples for replacing negative words with positive hellip. B We regret to inform you that your request for an extended warranty has been denied.

We investigate common words and phrases that may seem harmless to use in a live chat email or letter but which have the potential to really frustrate your customers. In our article The Best Customer Service Greeting Phrases with Examples our readers found the following two greeting statements to be the most effective in kicking off a positive customer service interaction. Only the sentence beginning with Although your warranty demonstrates positive wording.

Positive Conversation Creates Gratitude. Demonstrate confidence in yourself abilities and skills. Only the sentence beginning with Although your warranty demonstrates positive wording.

All other answer choices use negative words such as rejected cannot unfortunately unable regret and denied. B Unfortunately we are unable to extend the warranty. The use of positive or active words gives your application additional impact.

It will surely benefit our company Companies that welcome customer feedback grow by increasing their loyal customer base. Question 9 25 out of 25 points Which statement best demonstrates the use of positive wording. All other answer choices use negative words such as rejected cannot unfortunately unable regret and denied Question 29 1 1 pts All of the following are effective techniques for softening bad news except suggesting a compromise or an alternative.

All answer choices reflect examples of soft skills. D being blunt is always best. He arrives promptly every day.

We are grateful for sharing your opinions with us. To use your voice effectively __________. When you use positive words in your conversation its easier to be grateful for others and what they contribute.

Although the warranty will not be extended we are happy to replace your item with a similar product at no extra charge. Vary the pitch of your voice and talk at. Save Answer QUESTION 12 1 points Which statement best demonstrates the use of positive wording.

Correct answer is d. His team meets many challenges in scheduling yet he ensures adequate staffing levels at all times. C Feedback Only the sentence beginning with Although your warranty demonstrates positive wording.

The Power of Positive Words. Thats the kind of thing I would do too.

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